Frequently Asked Questions

Return Instructions

Refund Requests

Refund requests will be processed within 72hrs of the item being received. Refunds will be made in the full amount of price paid for the returned item. Credit card refunds will be placed on the same credit card used for the original purchase.

To Return a Purchase

1. Go to the Returns page by clicking on "Returns" link on the footer Customer Service menu.

2. Choose the order that contains the product(s) to be returned and click on "Details".

3. On the Order Details page, select the products to be returned by thicking the checkboxes on the left side, provide an explanation for the return in the text field and click on the "Request A Return" button. Within minutes you will receive an email with specific instructions on where and how to ship the return item.

Tips & Tools

Fur storage

Never keep your fur in a plastic bag.  Your fur too requires proper air circulation; Use a cloth bag when traveling or transporting your fur to and from cold storage.  The smell of both moth and cedar balls often adheres to fur and creates unpleasant odors.

Fur care

Unless you have a very delicate fur like chinchilla, your fur is a fairly durable item and simply must be treated with common sense.  Furs like cold, hate heat.  They don’t like friction, or chemicals.  They like space, and to be cleaned. – but, only by a fur professional.

Give it a good home. Be sure to store your fur in a closet that is not exposed to light (which will fade your fur) or heat. Make sure it has room to breathe and is not crushed by other garments.

Avoid insecticides, moth proofing, and other chemicals around on your fur, including perfumes, hairspray and makeup.  Perfume contains alcohol, which can dry your pelts. Once a perfume gets into your fur-including cedar from a cedar chest- it will be there to stay.

If your fur gets wet, don’t panic.  Most furs can handle a little bit of moisture, if it gets wet hang it to dry in a well ventilated room. Please resist the temptation to speed the drying process with a hairdryer or near a heat source.  Remember furs do not like heat.  After it dries you can then shake it again. Comb or brush it gently if the hairs seem a little bristly.  If your fur has been soaked thru, however, take it immediately to your fur retailer for proper treatment.

In the off season it doesnt hurt to send your fur to your local furrier for professional storage. This is optional but will ensure your hat stays in good condition through the warm months.

If your fur gets dirty have it cleaned by a professional fur cleaner. Besides just cleaning, this conditions your fur.  Glazing is a process that replenishes oils to maintain a furs longevity. You may consider taking your fur to a furrier for glazing if you find that it needs to be refreshed.




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